Client Terms and Conditions

The terms and conditions stated in this document are an integral part of any work that is performed by Averifica for any of its clients.  These terms and conditions shall be considered enforceable per the laws of the Province of Ontario.  If you have any questions about any of the points below, please contact your Averifica representative for further details.

AVERIFICA’S RESPONSIBILITY:

Confidentiality of your information:

Averifica representatives will take all reasonable measures to safeguard the confidentiality of any proprietary information received directly from its clients or through other sources (such as a complainant, regulator, etc.).  This includes proprietary information that is received through:

• • document transmission, whether in digital or physical format.

• • verbal communication.

• • acquired by any other means during the evaluation process.

If required by law or authorized by contractual commitments, and unless prohibited by law, Averifica will notify its client of any information that was disclosed for such a situation.  In any other situation, Averifica will not share the above-described information to any third party without the written consent of its clients.

Service Delivery:

Averifica representatives will take all reasonable measures to ensure that the evaluation of your products is handled professionally and competently.

Averifica may perform evaluation activities using subcontracted resources.  In such cases, the subcontracted resources are bound to the same terms and responsibilities as any other Averifica employee.

In the case of an unresolved complaint or dispute relating to conformance with accreditation criteria, the Standards Council of Canada (SCC) is considered the final level of appeal.  Averifica will abide by all SCC decisions pertaining to accreditation criteria.

Limit on Liability:

In no event shall the aggregate liability of Averifica and/or any of its representatives exceed the total amount paid or payable to Averifica for services rendered by Averifica in relation to the subject equipment that is the cause of any claim by the Client.

CLIENT’S RESPONSIBILITY:

• Comply with all of Averifica’s requirements during the evaluation, including supplying of any information requested for the evaluation
• Notify Averifica representative of any situation where a product bearing an inspection label could lead to a potential hazard.
• Understand that any subsequent modifications to a piece of equipment bearing an Averifica label voids the approval of that equipment.
• Notify Averifica of any situation where an inspection label is damaged
• Promptly pay any invoiced amounts for rendered services.
• Understand that Product Inspection is an alternate approval process for electrical products permitted by Canadian Jurisdictions by means of the SPE-1000 Model Code.  It should only be used when Product Certification is not practical.  The use of this process is limited to the requirements listed in the Scope section of the SPE-1000 Model Code.
• Cooperate with Averifica in the event that a product previously approved by Averifica is deemed to be non-conforming or hazardous.  This shall include taking any corrective actions as felt necessary by Averifica.
• Allow Averifica to fulfill its obligations to SCC and AHJ’s in the event that the SCC and/or AHJ’s need to be present at the client site for examinations or observations related to inspections conducted by Averifica.

• Any claims regarding field evaluation shall only be made within the scope of the Certificate of conformity and in reference to the specified standards identified on the Certificate of conformity. This includes any communication media such as documents, brochures or advertising.
• Not to use the statement of conformity in such a manner as to bring Averifica into disrepute, and not to make any reference regarding a statement of conformity that Averifica might consider to be misleading or unauthorized.
• Comply with the requirements of Averifica when referring to a statement of conformity in any communication media, such as documents, brochures or advertising.
• The client shall not modify the model number without any changes in the product fit-form-function (e.g. for the sake of circumventing the approval limit quantity).

• These terms and conditions are posted at http://www.Averifica.com and may be amended from time to time.  The client acknowledges agreement with the latest version of Averifica’s terms and conditions when requesting future services from Averifica.